Start by speaking with the ward staff at the hospital. They will explain who may attend, what documents are needed and when the body can be collected. Once the hospital clears the release, an appointed funeral director can arrange the transfer. If the death is referred to the police, follow the instructions of the investigating officer.
Confirm the facility before travelling. In a police-referred case, follow the investigating officer’s instructions on where to attend, who needs to be there and when release can take place.
A family member can start with the ward. Ask staff whom the hospital needs to speak to and who should attend. If you are acting on behalf of the family, explain your relationship and ask what authorisation they require.
An appointed funeral director can coordinate transfer after release is authorised. Ask the ward what the family needs to do before collection.
Follow the ward for a hospital-managed release. In a police-referred case, the investigating officer will tell the family when to attend Mortuary@HSA and when the deceased can be claimed. See NEA’s hospital guidance.
At SGH, the hospital mortuary is in the Emergency and NNI building via Lobby D. Mortuary@HSA is at SGH Block 9. The SGH mortuary guide explains both routes.
We can explain the paperwork and arrange collection once release is authorised. Message us on WhatsApp or call 9871 8388. We answer at any hour.
Keep the deceased’s identification ready for the doctor. Ask the ward or investigating officer which identification and documents to bring for collection.
When the doctor certifies the death online, ICA registers it automatically. The doctor or hospital provides the details an eligible relative or authorised person needs to download the digital death certificate through LifeSG within 30 days.
If the doctor issues a Confirmation of Death because the online system is unavailable, ask staff what to do next. See our guide to the first steps after a death.
We can coordinate collection and transfer after the hospital or authorities clear release. Families can then discuss the wake, religious or non-religious arrangements and burial or cremation.
The NEA burial or cremation permit is a separate step. Next of kin can apply or authorise a funeral director to help.
Compare the funeral packages or call Ang Brothers at 9871 8388 for help with the next steps.
Need help with collection from a hospital?
Call our 24-hour team for the release, collection, permits and immediate next steps.
Need to claim a loved one from the hospital?
Call any hour. We can coordinate collection after release is authorised and help with the NEA permit when you authorise us.
Speak to us now. No pressure, no obligation, just clear answers and immediate help.